Wisdom and Experience

Welcome back to the "Pharmacy Success Strategies" podcast, hosted by Patti Mara. In this enlightening episode, we dive into Chapter 3 of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," focusing on leveraging the wisdom and experience within your pharmacy. Our special guest, Dr. Jay Phipps, owner of Phipps Pharmacy in Tennessee and Mississippi, joins us to share his insights on transforming the pharmacy landscape by recognizing and nurturing the talents within his team.

• Empower your team as trusted experts to deliver beyond what patients ask for.

• Invest in growth and development to align each member’s strengths with their role.

• Build a unified, supportive culture that drives better care, business growth, and morale.

The Gladiators of Pharmacy - Dr. Jay Phipps

Put on your armor and pick up your sword. Independent pharmacy is facing giants, but we’re not going down without a fight. Dr. Jay Phipps, CEO of Phipps Pharmacy, is a self-proclaimed “pharmacy gladiator” who’s building up an army and battling the most important issues in the industry. Jay joins Will to explain the vision behind the “pharmacy gladiators” — including how he got started, how he started making changes, and how you can join the fight for the profession.

The Foundation of Leadership

Tune at the 33:35 mark to hear, Dr. Jay's inspiring story of how APhA (American Pharmacist Association) had on his career at the 2024 APhA Annual Meeting in Orlando on Part 3: APhA 2024-Unleash the Power of Power-APhA Podcast. Dr. Jay discusses how APhA-ASP was vital in his leadership development and how he discovered his transformational leadership style to inspire and empower others. Dr. Jay unveils a simple but vital leadership principle, "Make people better people and they will be better team members and better people in their community and raise the bar so we can all excel." Moreover, the importance of surrounding yourself with great people and how pouring into your team can help transform them into the best leader that they can be.

He stresses the importance of finding your purpose and then passionately and relentlessly pursuit your purpose.

Believe in yourself and overcome the critics. Dr. Jay also talks about the Gladiator mentality and how passionately and relentlessly pursuing your purpose is paramount to your success and

Conquer the Coliseum in Your Community!

Flood Warning: Phipps Pharmacy Takes Action

On August 21, 2021, a tragic flash flood took the lives of 20 residents and displaced over 500 families in Humphreys County Tennessee. Phipps Pharmacy had recently purchased a pharmacy in the small town of Waverly with only a population of 4000 in Humphreys County.

On the Saturday morning of the flood, local residents gathered outside and ultimately inside as the flood waters climbed to within 50 yards of Phipps Pharmacy as the rains continued from overnight. Our Pharmacy Doctors, Drs. Kayla and Bri spent the morning listening to patients tell stories of how they quickly escaped the rising water. The initial stories of escaping the flood by the Waverly residents quickly turned to hearing of family members who were swept away and pets that were left trapped in the raging waters.

The Phipps Pharmacy staff took the time to listen and take care of our patients on that Saturday morning but had no idea of the magnitude of the flooding. The following day, a Sunday, Dr. Jay Phipps and his family purchased 2 palettes of drinking water, all the deodorant and toothpaste and toothbrushes from a local retailer and headed to the pharmacy to access the need.