Pharmacy Gladiator Podcasts
Welcome back to the "Pharmacy Success Strategies" podcast, hosted by Patti Mara. In this enlightening episode, we dive into Chapter 3 of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," focusing on leveraging the wisdom and experience within your pharmacy. Our special guest, Dr. Jay Phipps, owner of Phipps Pharmacy in Tennessee and Mississippi, joins us to share his insights on transforming the pharmacy landscape by recognizing and nurturing the talents within his team.
Key Highlights:
- The Culture at Phipps Pharmacy: Jay discusses how Phipps Pharmacy stands out with its tagline, "The cure for the common drugstore," and its focus on relationships and personalized care. This approach not only sets Phipps Pharmacy apart from the competition but also deeply embeds it within the fabric of the community it serves.
- Empowering the Team as Experts: A significant part of our conversation revolves around empowering every team member to be seen as an expert by patients. Jay shares how training and fostering a culture of continuous learning enable his staff to provide patients with what they need, not just what they ask for, thereby enhancing patient care and pharmacy services.
- Creating a Supportive and Unified Culture: Jay details the steps taken to create a cohesive team culture, including team events, consistent communication, and recognizing each team member's unique contributions. This culture not only supports the professional growth of his team but also ensures that patients receive the best possible care.
- Investing in Team Development: Jay emphasizes the importance of investing time and resources into team development. Through guided discovery and finding the right role for each team member, Phipps Pharmacy ensures that every employee can contribute effectively to the mission of providing exceptional patient care.
- The Impact of a Strong Team Culture: The episode concludes with Jay reflecting on the positive impacts of having a strong team culture, including improved patient care, increased business growth, and enhanced team morale. He encourages pharmacy owners to remain passionate and relentless in pursuing their purpose and to recognize the value of investing in their teams.
This episode is a must-listen for pharmacy professionals seeking to elevate their practice by tapping into the wisdom and experience of their teams. Dr. Dr. Jay Phipps' insights offer valuable lessons on creating a culture of excellence, empowerment, and engagement within the pharmacy industry.
The Gladiators of Pharmacy Dr. Jay Phipps
Put on your armor and pick up your sword. Independent pharmacy is facing giants, but we’re not going down without a fight. Dr. Jay Phipps, CEO of Phipps Pharmacy, is a self-proclaimed “pharmacy gladiator” who’s building up an army and battling the most important issues in the industry. Jay joins Will to explain the vision behind the “pharmacy gladiators” — including how he got started, how he started making changes, and how you can join the fight for the profession.
The Foundation of Leadership
Bridging Dreams to Destiny
Tune at the 33:35 mark to hear, Dr. Jay's inspiring story of how APhA (American Pharmacist Association) had on his career at the 2024 APhA Annual Meeting in Orlando on Part 3: APhA 2024-Unleash the Power of Power-APhA Podcast. Dr. Jay discusses how APhA-ASP was vital in his leadership development and how he discovered
his transformational leadership style to inspire and empower others. Dr. Jay unveils a simple but vital leadership principle, "Make people better people and they will be better team members and better people in their community and raise the bar so we can all excel." Moreover, the importance of surrounding yourself with great people and how pouring into your team can help transform them into the best leader that they can be.
He stresses the importance of finding your purpose and then passionately and relentlessly pursuit your purpose.
Believe in yourself and overcome the critics. Dr. Jay also talks about the Gladiator mentality and how passionately and relentlessly pursuing your purpose is paramount to your success and
Conquer the Coliseum in Your Community!
Flood warning: Phipps pharmacy takes action
On August 21, 2021, a tragic flash flood took the lives of 20 residents and displaced over 500 families in Humphreys County Tennessee. Phipps Pharmacy had recently purchased a pharmacy in the small town of Waverly with only a population of 4000 in Humphreys County. On the Saturday morning of the flood, local residents gathered outside and ultimately inside as the flood waters climbed to within 50 yards of Phipps Pharmacy as the rains continued from overnight. Our Pharmacy Doctors, Drs. Kayla and Bri spent the morning listening to patients tell stories of how they quickly escaped the rising water. The initial stories of escaping the flood by the Waverly residents quickly turned to hearing of family members who were swept away and pets that were left trapped in the raging waters. The Phipps Pharmacy staff took the time to listen and take care of our patients on that Saturday morning but had no idea of the magnitude of the flooding. The following day, a Sunday, Dr. Jay Phipps and his family purchased 2 palettes of drinking water, all the deodorant and toothpaste and toothbrushes from a local retailer and headed to the pharmacy to access the need. Phipps Pharmacy is normally closed on Sundays but on this particular day the pharmacy was busy with patients searching for more than medications. They were looking for hope and someone to share their stories. Waverly was without running water and electricity both which would be challenges in the 90-degree August heat. Phipps Pharmacy has an external generator and provided a nice cool place for people to rest as well pick up some free personal hygiene items. Phipps Pharmacy coordinated 17 donations drop off locations across middle and west Tennessee including the other 3 Phipps Pharmacy locations. Over the next 3 weekends Phipps Pharmacy staff, family members and patients assisted in distributing thousands of the donated items to the community. The items most requested were storage totes, disposable items such as toilet paper, personal hygiene products, pet food, diapers supplies and water. Lots and lots of water. Eli, Dr. Jay’s 6-year-old, handed out stuffed animals to other children giving while their families looked for necessities. The Phipps Pharmacy staff was humbled by the number of people who stopped to get clothing for funerals for their family members. Dr. Jay reached out to many of colleagues and suppliers and the outpouring of support from the pharmacy community cross the state and nation was overwhelming. The Union University College of Pharmacy collected over $2,300 in donations which purchased supplies for the flood victims. Smith Drug Company sent a tractor trailer load of supplies that was distributed through a local shelter and Amerisource Bergen sent several shipments of needed items. The Phipps Pharmacy staff worked a local food favorite, with Poot’s BBQ, to bring over 300 hot meals to the flood victims and relief workers in the weeks after the disaster. The owners of Poot’s were so touched by the people of Waverly that they returned to Phipps Pharmacy on Thanksgiving Day to provide another 200 dinners. Phipps Pharmacy has also worked with local vendors to make and sell “Humphrey’s County Strong” merchandise including t-shirts, license tags & key chains. The proceeds of the sale of the Humphrey’s County Strong items are being donated to flood victims. Finally, Phipps Pharmacy is sponsoring “Clause for a Cause” toy drive this Christmas season to collect Christmas toys for the families affected by the flooding. Santa Clause is scheduled as a special guest to provide free pictures for the community. The hours, days, weeks & months following the flooding in Humphrey’s County Tennessee have been some of the most challenging for the Phipps Pharmacy team. However, the Phipps Pharmacy have been blessed exponentially by community & the profession of pharmacy!